At Sierra Senior Services, it is important that our seniors continue to find the meal program both satisfactory and helping them to age strong and live long! Our volunteers and staff are dedicated each day to provide quality food and reliable services.
If you have any concerns you would like to share with us, please write out your comments and return to our office or give to your volunteer driver. We will follow up to ensure both a timely response and recommended resolution. In addition, we welcome positive feedback regarding the meals, service delivery and benefits of the program. You may contact the agency’s Executive Director, Sharon Romack directly by calling 530-550-7600 or emailing firstname.lastname@example.org.
STEP 1 Meal Participant provides comments/concerns
Your comments should be as detailed as possible (including dates, meals and individuals). Comments should be written by you. If communication is received over the phone by Sierra Senior Services, a staff member will repeat the comments back to you for accuracy.
STEP 2 Response to the Meal Participant
You will be contacted within five business days. You will be informed in writing. If a conversation about the incident or concern is done over the phone, this communication will be based upon the incident report. This step will be approved by the Executive Director.
STEP 3 Resolution
This step will clearly define a resolution of the reported incident or concern. The resolution will also reflect that you agree with the results. Final resolution will be reported to the Sierra Senior Services Board of Directors. Any incident or concern that indicates an unsatisfactory resolution may involve follow up action.
Again, all of this is to ensure you are pleased and satisfied with our services!